Call me cynical..
“I’m from a marketing company ringing on behalf of Vodafone. You recently changed your Blackberry handset and we’d like to ask you some questions. Were you satisfied with the service?”
“No. It took three days when I was told it’d be done in one. I had nom proper explanation and was left without a functioning handset for much longer than I was told I’d have to.”
“Can I ask what profession you’re in. Is it public relations, marketing, sales of journalism.”
“In what position exactly.”
“Managing editor of a national newspaper.”
“Could you hang on a moment?”
A full minute later…
“Are you the person who dealt directly with the handset transfer?”
“Of course not. I have people to do that.”
“In that case, we can’t talk to you. We can only speak to those directly involved. Goodbye.”
I’ll spare the rest but summarise my response: You asked a customer care question of a media worker and got a negative response. You gingerly asked if they were in journalism and took advice on the implications. Then you came with a closing question to which there could be only one answer.
No hard feelings. I wrote this on the new Blackberry. Works a treat.